Femannose D-Mannose

Data protection policy

We are delighted that you have visited our website and are interested in our company. The protection of your personal data is important to us. In the following we provide information according to Art. 12, 13 and 21 of the General Data Protection Regulation (GDPR) about the handling of your personal data when you use our website https://www.femannose.gr/.

Personal data are individual pieces of information on personal or material circumstances of an identified or identifiable natural person. This includes information such as name, address, telephone number and date of birth.

I. Controller

MCM Klosterfrau Vertriebsgesellschaft mbH
Gereonsmühlengasse 1-11
50670 Cologne
Tel: 0221-1652-0
Fax: 0221-1652-430
Email: dialog@klosterfrau-service.de

II. Data protection officer

Mr Alexander Bugl
Bugl & Kollegen Gesellschaft für Datenschutz und Informationssicherheit mbH
Sedanstraße 7
93055 Regensburg
Telephone office: 0941-630 49 789
Mobile: 0176-10 31 26 88
Email: Datenschutz.buglundkollegen@klosterfrau.de

III. Purpose and legal foundation of data processing

1. Informational use of the website

You may visit our website without providing personal information. If you merely use our website for informational purposes or otherwise transmit personal information, we do not process personal data, with the exception of data which is transmitted by your browser in order to permit you to visit the website.

Technical provision of the website

For the technical provision of the website it is necessary for us to process certain automatically transmitted information about you so that your browser can show our website and you can use it. This information is automatically collected every time our website is visited and stored in our server logfiles. This information refers to the computer system of the requesting computer. The following information is collected here:

  • IP address
  • Browser type/version (for example: Firefox 59.0.2 (64 bit))
  • Browser language (for example: German)
  • Operating system used (for example: Windows 10)
  • Internal resolution of the browser window
  • Screen resolution
  • JavaScript activation
  • Java on / off
  • Cookies on / off
  • Colour depth
  • Referrer
  • Time of access

Furthermore, we use cookies so that you may use our website. Cookies are text files which are stored in the internet browser or by the internet browser on your computer system when you visit a website. A cookie contains a characteristic string of characters which permits an unambiguous identification of the browser when the website is revisited. We use these cookies exclusively to provide our website with its technical functions to you. A few functions of our website cannot be offered without the use of cookies. The following information is stored in the cookies and transmitted to us: cookie ID, login information.

We do not use the information we have collected about you using the above mentioned cookies to create user profiles or to analyse your surfing behaviour.

We process your personal data for the technical provision of our website on the basis of the following legal foundations

  • To satisfy a contract or to conduct pre-contractual measures in accordance with Art. 6 (1) lit. b GDPR where you visit our website for informational purpose; and
  • To safeguard our legitimate interests under Art. 6 (1) lit. f GDPR in order to be able to technically provide the website to you. Our legitimate interest here is to provide you with an attractive technically functioning and user friendly website and to take measures to protect our website from cyber risks and to prevent cyber risks emanating from our website for third parties. 

2. Processing for analyzes, advertising and remarketing purposes
For the purposes of marketing and remarketing we use the tools explained in the following.

We only process your personal data if you have given your consent to this. Legal basis for processing is Art. 6 (1) a GDPR. You can withdraw given consent for the future by clicking “Cookie settings” under “Cookie Policy” and changing your settings.

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google LLC (“Google”).

Google Analytics uses so-called “cookies”. These are text files which are stored on your computer and facilitate an analysis of your use of the website.

The information generated by cookies about your use of the website e. g.

  • Browser type/version (for example: Firefox 59.0.2 (64 bit))
  • Operating system used (for example: Windows 10)
  • Referrer
  • IP address
  • Time of access

is usually transmitted to a Google server in the USA and stored there. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. The IP-anonymization is active on this website to anonymize the collected information by truncating your IP address. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. 
Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

Browser plugin

You can prevent the storage of cookies by setting your browser software accordingly. We would like to point out, however, that in this case you may possibly not be able to use all functions of this website to the full. You can also prevent the collection of the data generated by the cookie and relating to your use of the website (including your IP address) by Google as well as the processing of these data by Google by downloading the browser plugin available at the following link and installing it: https://tools.google.com/dlpage/gaoptout?hl=de.

Further information on the handling of user data at Google Analytics is provided by the data protection policy of Google: https://support.google.com/analytics/answer/6004245?hl=de.

IP anonymisation

We have activated the IP anonymisation function on this website. As a result, your IP address is abbreviated by Google within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website in order to compile reports on the website activities and to provide services associated with the use of the website and the use of the internet to the website operator. The IP address transmitted by your browser within the framework of Google Analytics will not be merged with other Google data.

Google Tag Manager

We use the Google Tag Manager from Google on our website. The Google Tag Manager is a solution using which advertisers can manage web page tags via a user interface. The Google Tag Manager itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The Google Tag Manager service facilitates the triggering of other tags which for their part may collect data under certain circumstances. Google Tag Manager does not access these data. If a deactivation was made at the domain or cookie level, it continues to exist for all tracking tags which are implemented using Google Tag Manager.

Facebook Pixel

The so-called “Facebook Pixel” of the social network Facebook which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or, if you are domiciled in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, (“Facebook”) is used in our website for  analysis, optimisation and commercial operation of our online offer.

Using the Facebook Pixel, Facebook is able firstly to determine the visitors to our website as target group for adverts (so-called “Facebook ads”).

Data is processed by Facebook based on Facebook’s data use policy. General information on the presentation of Facebook Ads can be found in Facebook’s data use policy: https://www.facebook.com/policy.php

Special information and details on the Facebook Pixel and how it works are provided in the help area of Facebook: https://www.facebook.com/business/help/651294705016616

To set which type of ads are shown to you within Facebook you can visit the page set up by Facebook and follow the instructions on settings for use-based advertising: https://www.facebook.com/settings?tab=ads

3. Social media links

Links to the services Twitter, Facebook, Google+ and Google Maps may be incorporated in our website. After clicking the link you are forwarded to the page of the respective provider, i.e. only then is user information transmitted to the respective provider. Information on the handling of your data when using the websites of other providers is provided by the respective data protection policies of these providers.

4. Plugins and tools


Our website uses plugins from the YouTube page operated by Google. Operator of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

Whenever you visit one of our pages equipped with a YouTube plugin, a link to the servers of YouTube is created. The YouTube server is notified about which of our pages you have visited.

If you are logged in to your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging off from your YouTube account.

YouTube is used in the interest of presenting our website in an attractive manner. This constitutes a legitimate interest within the meaning of Art. 6 (1) lit. f GDPR.

Further information on the handling of user data is provided in YouTube data protection policy at: https://www.google.de/intl/de/policies/privacy.

5. Active use of the website

In addition to the purely informational use of our website, you can also use our website actively to get into contact with us. In addition to the above mentioned processing of your personal data for purely informational use, we also process further personal data which we require to answer your inquiry.

Contact inquiries

When sending a message to femannose@bioser.gr address in the contact section, your request will be sent directly to the distribution company in Greece - VIOSER S.A.; all personal data provided by you within the request onto the e-mail femannose@bioser.gr will be processed by the distribution company -  VIOSER S.A. as controller, 9th km National road Trikala – Larissa  Taxiarches 421 00, Trikala.


Use of web fonts

External fonts, Google Fonts, are used in this website. Google Fonts is a service of Google Inc. (“Google”). These web fonts are incorporated by visiting the server, usually a server in the USA. The server is notified which of our web pages you have visited. The IP address of the browser of the terminal device of the visitor to these web pages is also stored by Google. Further information is provided in Google’s data protection policy which you can reach here:

IV. Categories of recipients

Firstly, only our employees receive knowledge of your personal data. In addition, we share your personal data with other recipients insofar as permitted or prescribed by law who provide services for us in connection with our website. We restrict the forwarding of your personal data to that which is necessary.

In the following we set out the categories of recipients of your personal data: 

  • Affiliated companies within the corporate group, insofar as they work as service providers for us and this is necessary for the provision of our services (e.g. IT services) or the data is necessary for them to fulfill our contractual and legal obligations or based on our legitimate interests.
  • Private bodies outside the corporate group, such as online media agencies, who support us in carrying out advertising measures on our websites, as well as IT service providers who support, among other things, the operation, administration and maintenance of our websites.
  • Public bodies and institutions, if we are legally obliged to do so. For example, as part of our legal obligation, we report quality defects in our products (e.g. complaints and counterfeits) to the state authorities responsible for the companies of the Klosterfrau Group. We report your data collected by us in the context of non-interventional studies or application observations within the framework of our legal obligations to the respective competent authorities, to which there is a reporting obligation.

VI. Third country transfer

We only transfer data to countries outside the European Union or the European Economic Area (so-called third countries) insofar as this is necessary or legally permitted or prescribed, you have given us your consent or in the context of processing by a data processor.

If service providers are used in third countries, they are obliged to comply with the data protection level in Europe by agreeing to the EU standard contractual clauses. Alternatively, we transmit the data on the basis of an adequacy decision by the European Commission.

You can obtain further information from our data protection officer.

VII. Period of storage

For the purely informational use of our website, we generally store your personal data on our servers exclusively for the duration of your visit to our website. Your personal data are immediately deleted once you have left our website. 
Where our website is used actively, we store your personal data initially for the time it takes to answer your inquiry.

We also store your personal data until any legal claims arising from the relationship with you have become statute barred so as to use them as evidence where applicable. The period of limitation is usually between 12 and 36 months but can also be up to 30 years.

Once the limitation period has expired, we delete your personal data unless there is a statutory storage duty, for example, based on the German Commercial Code (Sections 238, 257 (4) HGB) or on the German Tax Code (Section 147 (3), 4 AO). These storage duties may be between two and ten years.

VIII. Your rights as data subject

You have the following rights as data subject under the statutory conditions which you can assert against us:

Right to information: You have the right at any time pursuant to Art. 15 GDPR to obtain from us confirmation as to whether or not we process your personal data. Where this is the case, you are furthermore entitled pursuant to Art. 15 GDPR to obtain information on these personal data as well as certain other information (including the purposes of processing, the categories of personal data, the categories of recipients, envisaged storage period, origin of the data, use of automated decision making and, in the event of transfer to a third country, the appropriate safeguards) and a copy of your data.

Right to rectification: You have the right pursuant to Art. 16 GDPR to obtain from us the rectification of your personal data stored by us if they are inaccurate or faulty.

Right to erasure: You have the right under the conditions set out in Art. 17 GDPR to obtain from us the erasure of your personal data without due delay. The right to erasure does not exist if the processing of personal data is necessary for (i) the exercise of the right of freedom of expression and information, (ii) for the satisfaction of a legal duty to which we are subject (e.g. statutory storage duties) or (iii) to establish, exercise or defend legal claims.

Right to restriction of processing: You have the right under the circumstances set out in Art. 18 GDPR to obtain from us the restriction of processing your personal data.

Right to data portability: You have the right under the conditions of Art. 20 GDPR to receive from us your personal data you have provided to us is a structured, commonly used and machine-readable format.

Right to withdraw: You have the right to withdraw your consent to the processing of personal data at any time taking effect for the future.

Right to object: You have the right under the conditions of Art. 21 GDPR to object to the processing of your personal data so that we must end the processing of your personal data. The right to object only exists within the scope provided for in Art. 21 GDPR. In addition, our interest in the termination of processing may be contrary to this so that despite your objection we are entitled to process your personal data.

Information on your right to object under Art. 21 GDPR

1. You have the right to object, on the grounds relating to your particular situation, at any time to the processing of your data based on Art. 6 (1) f GDPR (Data processing on the basis of a weighing up of interests) or Art. 6 (1) e GDPR (Data processing in the public interest). This also applies to a profiling based on this determination within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we are able to provide compelling legitimate reasons for processing which override your interests, rights and freedoms or the processing serves to establish, exercise or defend legal claims.

2. We process your personal data in individual cases also for direct marketing purposes. If you do not wish to receive marketing, you have the right at any time to object to it; this also applies to profiling to the extent that it is connected with any such direct marketing. We will take this objection into consideration for the future.

We will no longer process your data for the purposes of direct marketing if you object to the processing for these purposes.


You can address inquiries to assert your aforementioned data protection rights either to us by using the contact details of the controller or contact our external data protection officer using the contact details above.
You also have the right under the circumstances of Art. 77 GDPR to lodge a complaint with the supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR.

IX. Extent of your duties to provide data

In principle, you are not obliged to give us your personal data. However, if you do not do so we possibly will not be able to provide our website to you or answer any inquiries directed at us. The personal data we need for the above mentioned purposes of processing are marked by an “*” or another symbol as mandatory information.

X. Automated individual decision making, including profiling

We do not use any processes for solely automated individual decision making, including profiling pursuant to Art. 22 GDPR.


Last updated in September 2021